F R E I C H A T

Basics

Yes, it is very easy to load FreiChat on your custom website using our REST APIs. You may have a look at the documentation or directly contact us on admin[@]codologic.com

FreiChat has been built from the ground up with scalability in mind, It will work smoothly for thousands of simultaneous users. If server load ever becomes an issue our servers will automatically scale with your website demands.

No, our source code is 100% unencrypted; so you can make absolutely any changes you need.

Yes the software is pre-built with major foreign languages, However, language translation is extremely simple and will take only a few minutes.

Yes. FreiChat is a SaaS chat software. The integration software for it can run on any server and it integrates with any website written in any language/framework such as PHP, Python, ASP.NET, Java, ROR etc. Whether it is your custom website or a pre-built CMS, FreiChat works with all. FreiChat has ready integrations for most of the popular web platforms such as Joomla, Drupal, WordPress, Humhub, Elgg, CS Cart and many more

Yes, you are free to modify the code as long as it is for your own site. If you are a web developer, you may modify the code to meet the requirements of a project. However, you may not re-distribute the modified files.

Customization

Customization is really very easy, we have a full blown option set in the backend. You can style the chat as per your needs from the backend. We are also always open to new ideas and requirements for custmization.

Yes, Please contact us stating the required customization.

License

You need one license per live domain. Although we allow it to be used for testing purpose on your local or development/staging server.

The purchase of a FreiChat license is tied with your subscription for use on one domain. Support and upgrades are provided free of cost for the duration of your subscription.

No we do not! Please contact us if you have such a need.

Miscellaneous

We offer the Standard subscription including support free of cost if your website is a Non-profit one and is doing something to help the community/people.

Pricing & Sales

Yes, you can always upgrade by paying the difference.

We can only provide refunds in the case that FreiChat cannot be properly installed on your server. This means that both you and our staff are unable to install FreiChat.

FreiChat is always automatically updated to the latest stable version. So you never have to worry about keeping track of any updates or migrations. Everything is handled by us for you.

Any paid subscriptions that have expired will automatically fallback to our free subscription so that there are no disruptions of our service in your website.
You can then always upgrade to a paid subscription at any point of time in the future.

Support & Issues

We provide priority support for the duration of your subscription. Our excellent team of in-house support personnel are extremely knowledgeable and dedicated to providing the highest level of customer service.

Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script.

Response times vary based on ticket volume but we do our best to respond to all tickets within several hours or the next business day. The average time is 3-6 hours.

Our support is only offered through a ticket based system at this time. We’ve found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed. But our number is provided in the contact us page, we will surely assist if any quick help is required.

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Part of Codologic